Help Center
For public shipment questions, use the tracking number first. Registered merchants should contact their account operator for API and billing support.
Tracking
Use the public tracking form before contacting support.
Merchant support
Registered partners receive API and billing support through their account operator.
Exceptions
Carrier sync issues and missing recipient data appear in the admin exceptions queue.
Frequently asked questions
What should I do if tracking has not updated for over 24 hours?
Delays can occur during carrier handoff. Share the tracking number with the sender first, then contact support if no update appears after one business day.
Can I change my delivery address from this portal?
Address changes are handled by the sender or service operator. The public portal only displays shipment status.
Who should merchants contact for billing questions?
Merchants should contact their assigned account operator for invoice, usage, and API quota assistance.
Still need help?
Prepare your tracking number and order reference before contacting support so the team can respond faster.