Privacy Policy
This policy explains how FadExpress handles shipment-related data in the public portal and merchant services.
Data we collect
We collect shipment identifiers, delivery status events, destination country, and account-related information required to provide tracking and merchant operations.
How data is used
Data is used to display tracking updates, support customer service, run merchant billing, and monitor platform reliability and fraud risks.
Data sharing and retention
Data is shared only with carriers, service providers, and authorized operators when necessary. Records are retained only as long as needed for operations, legal obligations, and dispute handling.